Frequently Asked Questions

Need answers? Contact us today!

Do you charge for travel time and mileage?

  • Absolutely not! We charge one flat rate. We do not nickel and dime our customers with hidden fees.

When do I pay for services?

  • Payment for services rendered is due on the day service is rendered.

How do I pay for items that need to be purchased?

  • You must provide monies in advance to be used for shopping and errands. Your Professional Helper will provide written receipts any time money is dispersed.

Are you bonded and insured?

  • Your Professional Helper carries Business Insurance and Bond Insurance, which covers the business and its employees. We can provide a copy of our Certificate of Insurance from our Insurance Agent at your request.

What are your methods of payment?

  • We accept cash, check and Paypal payments. Credit Card arrangements must be made prior to service.

Do you offer package rates?

  • Yes! We offer a special rate for customers who would like to buy a minimum of 20 hours in advance. You will receive our best rates and will receive priority scheduling.

Do you offer gift certificates?

  • Yes! The gift of time is the most precious gift of all. There is a two hour minimum on all gift certificates.

Chauffeur Service, Babysitting Service and Messenger Service

  • We do not offer any chauffeur or taxi services, but we can arrange it for you.
  • We do not offer any childcare services, but we can arrange it for you.
  • We run errands. We are not a messenger service, but we can arrange it for you

We do not offer these services, but we can arrange them for you.

Do you offer package rates?

  • Yes! We offer a special rate for customers who would like to buy a minimum of 20 hours in advance. You will receive our best rates and will receive priority scheduling.

Do you offer On-Site services?

  • Our services and staff are usually virtual, which eliminates the need to provide desks, equipment and software and full-time/part-time salaries. Pay for our services only when you need them. But we can some to your site! Special rates will apply for on-site support